Systems Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

Hot Topics

3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
Communication Skills For Business & Systems Analysts

Duration: 5 days

Course Overview
This highly interactive course addresses the importance of interaction between Systems Developers and Users; to identify systems requirements and to present proposals for approval. The in-depth case study involves realistic videoed role-play interviews and presentations. The course can be tailored to replicate each clients environment, for example, report writing and meetings can be included within the case study.

Target Audience


Business and Systems Analysts and I.T. Developers who need to be involved with Users/Management in determining the requirements for I.T. based business solutions, and in making written reports and verbal presentations on their findings/proposals.

Course Content


The Role Of The Analyst
Definitions
Structured Analysis
Tools of Analysis
Stages in Analysis & Design
People involved in Systems work
The Analyst and Designer
The Qualities of the Idea Analyst

Fact Finding
Problems encountered
Dealing with the User
Missing the obvious
Instant design
Office politics
Change
Terms of reference
Objectives
Costs and Timescales
Presentation of Results
Methods of Investigation

Interviewing
Terms of reference
Preliminary Interview
Background Information
Content of the Information
Content of the Interview
Planning the Interview
Interviewing Departmental Staff
Personality Attitude
Concluding the Interview

Report Writing
Introduction
Purposes of Reports
Initiation & Authorisation
Report Recipients
Levels of Reports
Honesty and Impact
Arrangement and Structure
Style and Presentation

Meetings
Introduction
Types of communication
Purpose of a meeting
Objectives
Participants
Size of Group
Agenda
Conduct
Follow-up action
Effective meetings

Presentations
Objectives
Physical arrangements
Timing
Accommodation
Visual Aids
Audience
Subject Matter
Plan

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