Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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Course Title:
Communication Skills Using NLP (Neuro-Linguistic Programming) Techniques

Duration: 2 days

Course Overview
To identify and develop effective communication methods for interpersonal contact.

Course Objectives


By the end of the programme participants will have:
- Analysed how they communicate
- Understood and practiced the importance of creating rapport as a tool of communication
- Neuro-Linguistic Programming techniques
- Examined the model of eye-scanning and its use in effective communication
- Developed strategies to deal with 'difficult' staff interactions
- Considered the application of their learning to the workplace

Course Content


Day One

- Identifying your interpersonal style
(How you prefer to communicate)
- Neuro-Linguistic Programming
(A model of non-verbal interaction)
- The techniques of creating rapport
(Mirroring & matching)
- Understanding other people's model
of the world (Eye scanning)
- Listening skills




Day Two

- Influencing others
(Meaning what you say)
- Identifying 'difficult' staff interactions
- Developing strategies
- Individual and group communication





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