Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
Creating Rapport

Duration: 2 days

Course Overview
To learn the key skills of creating rapport.
"Rapport is the most important process in any interaction, without rapport you will not get what you want, not money, not promotions, not friends... Rapport is like money; it increases in importance when you do not have it and when you do have it, a lot of opportunities appear." (Genie Z. Laborde)

Course Objectives


By the end of the programme participants will have examined the importance of creating rapport, considered the influence of non-verbal communication and practiced the skills of creating rapport both face-to-face and over the telephone and they will have explored the process of remaining calm and confident in all situations.

Course Content


Day One

. Neuro-Linguistic Programming
. (A model of non-verbal interaction)
. Why is it important to create rapport?
. To help the work of the organisation?
. Creating rapport
. (Non- verbal and non-visual)
. Using the techniques face-to-face
. (Role play)
. Importance of body language
. Congruence and how to achieve it




Day Two

. Understanding other people
. (Eye scanning)
. Use of physiology
. Creating rapport on the telephone
. (Exercises & role play)
. Remaining calm and confident at work
. (The Circle of Excellence)

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