Systems Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
ISEB Benefits Management and Business Acceptance

Duration: 3 days

Next Public Course Date(s):
London

30 April 2008
7 July 2008
29 September 2008
17 December 2008

Price: £1,320 (+VAT) per delegate

Course Overview
This course has been created for those requiring an understanding of how business benefits are managed to facilitate their delivery. The delivery of business benefits relies in part upon effective testing and implementation of business solutions and the course also covers these areas. Our approach is to underpin theoretical concepts with a realistic case study through which participants can gain experience of applying the benefits management and business acceptance techniques.

ISEB qualifications
The course prepares participants to attain the Certificate in Benefits Management and Business Acceptance offered by the Information Systems Examinations Board (ISEB). Candidates are required to pass a one-hour open book examination in order to acquire the Certificate.

Course Content


Rationale for business success
Lifecycle for business change
The role and importance of benefits management
The role and importance of business acceptance

Drivers for business change
The mission and strategy of the organisation
Value propositions
External environment factors
Alignment with the business environment

The business case
Structure and content of the business case
Categories of business benefit
Measuring benefits
Timing for quantifying benefits

Benefits Management and Planning
Benefit owners
The Benefits Plan
Benefits dependencies[BRM1]

User Acceptance Testing - principles and approach
Principles and vocabulary of testing
The test process and approaches to testing
Functional and non-functional testing
Test documentation

The model office
The scope of acceptance testing
Time issues and testing
Attributes of testing staff

Test design techniques
Activity Diagrams
Decision Tables
State Machine Diagrams

Test planning
The Test Plan
Progress monitoring and control
Incident management
Confirmation testing
The Test Summary Report

Reviews and benefits management
Gateways - scheduled and unscheduled
Assessing impact - projects, business and environmental

Implementation of business solutions
Planning the implementation
Implementation strategies
Training approaches
Testing competence

Delivery of business benefits
Embedding the benefits
Disaggregating benefits
Fragmentation of benefits
Identifying and evaluating further benefits



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