Systems Development
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3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
ISEB Modelling Business Processes

Duration: 2 days

Next Public Course Date(s):
London

29 May 2008
3 July 2008
28 August 2008
6 October 2008
27 November 2008

Price: £995 (+VAT) per delegate

Course Overview
Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement studies. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives participants the opportunity to apply their knowledge in a practical and stimulating way.

ISEB qualifications
This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.

Course Content


Context for business process modelling

This session examines some of the fundamental aspects of business process modelling, including the rationale for modelling processes.

Definition of a business process
Definition of systems thinking
Reasons for modelling business processes
Approaches to business process improvement
Process and functional views of an organisation
Hierarchical approach to business process improvement
Road map for business process improvement

The organisational view
The business context for business processes, including competitors and the external environment
The customers and the value proposition
The categories and nature of suppliers
Value chain analysis
Modelling the organisational business processes

Modelling processes
Process modelling notation
The UML activity diagram approach to business process modelling
Swim lane diagrams
Depicting decisions and alternative process flows
Depicting concurrent process flows
Business events and triggering processes
End points for business processes
Business rules

Analysing tasks
Identifying tasks
Measures related to tasks
Inputs, outputs and triggers for tasks
Steps in the task, decisions and business rules
Task analysis worksheets

Human aspects of performance
Organisational support for tasks
Standards to be applied
Skills and knowledge
Feedback and consequences
Human performance worksheets

Managing and measuring processes
Roles and responsibilities in achieving performance measures for processes
Hierarchy of measures
Formal approaches to measurement - Six Sigma

Process improvement and redesign
Prioritising the business process improvement work
'To be' process models
Process problems:
Process disconnects
Handoffs
Delays
Lack of IT support
Process redesign patterns - approaches and risks

Implementing the 'to be' business process
Road map for implementing business process change
People issues
Organisation issues
IT requirements - the link between the business process model and use cases
Managing and embedding process changes

Course summary and review
At the end of the course, the approach taken and the techniques used are revisited in order to clarify any points and increase delegates' understanding of the approach.

Review of business process improvement approach: the three levels of the hierarchy
Review of the business process improvement techniques: the notation and application.



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