IT Service Management
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
ITIL Change Management Practitioner (inc exam)

Duration: 3 days

Next Public Course Date(s):
Please call us on 0800 328 2766 for latest dates

Price: £995 (+VAT) per delegate

Course Overview
This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation Course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Change Management Practitioners.

The Change Management Practitioners course prepares delegates for the Practitioner Certificate in Change Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

The course follows the ISEB syllabus of 30% slide presentation and 70% exercise, syndicate and assignment work.

Course Objectives


• To provide delegates with a practical approach to implementing Change Management in organisations.
• To provide delegates with a practical understanding of the management of Change across organisations.
• To prepare delegates for the ISEB Practitioner examination in Change Management.

Prerequisites


A pre-requisite for this course is the IT Service Management Foundation Course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Change Management Practitioners.

Course Content


• Planning for the implementation of Change Management
• Prioritising and assessing impact, cost, benefit and risks of proposed changes
• Managing the Request for Change (RFC) assessment and authorisation process
• Preparing for and managing the Change Advisory Board (CAB)
• Producing and managing of the Forward Schedule of Change (FSC)
• Defining and agreeing change models
• Overseeing building, testing and implementation of authorised changes
• Co-ordinating the back-out of failed changes
• Being aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
• Monitoring and reporting on the major metrics and Key Performance Indicators of the change process
• Interdependencies and interfaces between Change Management and the other IT Service Management processes



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