Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

Hot Topics

3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
People Skills

Duration: 2 days

Course Overview
To allow managers an opportunity to explore different ways of getting the best out of their staff

Course Objectives


At the end of the programme, participants will have:

· Explored their current level of expertise in this area
· Examined a variety of helping strategies for staff support
· Discussed and practiced coaching skills for use with staff, both face-to-face and by telephone
· Learnt the skills of giving and receiving feedback
· Considered ways of identifying goals and setting targets with staff within the appraisal process
· Identified ways of applying their learning in their work setting

Course Content


Day 1

- How good are you at managing people now?
- What methods do you use for getting the best out of your staff?
- Identifying appropriate strategies for helping
motivation
- What motivates you?
- How do you motivate staff?
- Coaching
- The manager’s role
- The GROW model
- Practice of techniques
- ‘Remote’ coaching



Day 2

- Giving and receiving feedback
- Skills
- Practice
- Appraisal skills
- Identifying goals
- Setting targets
- Analysing your team
- Assessing people’s development needs
- Your own development needs
- Action planning

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