Personal Development
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For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

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Course Title:
Programme in Telephone Sales

Duration: 2 days

Course Overview
To enable participants to improve their performance in telephone sales.

Course Objectives


By the end of the workshop participants will have:
· Considered the differences between selling on the telephone and other sales methods.
· Explored difficulties they encounter and ways to deal with them.
· Examined ways of preparing themselves mentally.
· Practiced the skill of creating rapport on the telephone with prospective customers.
· Developed personal strategies to improve performance.

Course Content


Day One

- Defining the differences between selling by telephone and other methods of selling
- What difficulties do you currently encounter?
- Defining the outcomes of your sales call
- Exercises
- Using a sales script
- Preparing yourself to make that call
- Mentally prepared
- Practically prepared
- How to put yourself in to a State of Excellence
- Exercises

Day Two

- Creating rapport on the telephone
- Exercises
- Dealing with objections
- Internally
- Externally
- Using the right language
- Goal setting
- Developing personal strategies to get results

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