Personal Development
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

Hot Topics

3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
Supervisory Skills

Duration: 3 days

Course Overview
To provide supervisors with an opportunity to review and improve their major management competencies.

Course Objectives


By the end of the programme, participants will have:
- Analysed their current style of management and its appropriateness to the organisational setting.
- Considered the key skills of delegation, problem solving, decision making, negotiation and team working.
- Utilised these skills on 'live' work situations.
- Examined ways of increasing their effectiveness.

Course Content


Day One

- What is a supervisor?
- What makes an effective supervisor?
- Self analysis
- Management styles questionnaire
- Your role in the organisation
- Examining your boundaries as a supervisor
- Delegation
- What is delegation?
- How to delegate

Day Two

- Negotiation skills
- How to handle conflict situations
- Problem solving strategies and exercises
- Decision making
- Exercise
- Group decision making

Day Three

- Managing a team
- Understanding how groups work
- Motivating team members
- Taking stock
- Identifying your own future training needs
- Establishing support networks
- Action planning

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