IT Technical & End User
Course Listings

For further information, or to make a telephone booking, or to receive a competitive quotation for an in-house course, you can call Pentland Training now on 0800 328 2766.

All of our training courses can be delivered on your own site, at Pentland Training facilities, or at an off-site venue.

Hot Topics

3-day ITIL Foundation

5-day PRINCE2™ Practitioner

4-day Business Analysis

3-day Project Management Fundamentals

Course Title:
Windows 2000: System Support

Duration: 4 days

Course Overview
This instructor-led, group-paced, classroom-delivery learning model, with structured hands- and minds-on activities with independent lab activities will enable students to learn how to install and manage a variety of optional services in Windows 2000 and how to manage an Active Directory forest containing multiple trees.

Target Audience


Students enrolling in this course should understand basic networking technologies and be able to administer a Windows 2000 Active Directory domain.

Course Objectives


Upon successful completion of this course, students will be able to:

Analyse the system architecture of Windows 2000.
Analyse and troubleshoot the Windows 2000 startup process.
Implement a disaster recovery plan with Windows 2000.
Manage DOS and Windows applications running on a Windows 2000 system.
Use DHCP to automatically configure TCP/IP client computers.
Resolve NetBIOS-based computer names to IP addresses on a TCP/IP network.
Use DNS to resolve IP addresses to host names.
Create a forest of Active Directory domains.
Create group policies to manage users' work environments.
Use the Group Policy Editor to deploy applications and scripts to network clients.
Support and manage client systems on a Windows 2000 network.
Inter-operate with a Novell NetWare network.
Implement Dial-Up Networking (DUN) in a Windows 2000 environment.
Create remote connections by using Virtual Private Networking, and secure all remote connections.
Plan for automated deployment of Windows 2000.

Course Content


Architectural Overview of Windows 2000
Joining a domain
Examining the Windows 2000 system architecture
Virtual memory in Windows 2000

The Windows 2000 Boot Process
Managing the Windows 2000 boot process
Troubleshooting the Windows 2000 boot process

Disaster Protection
General disaster protection features
Disk fault tolerance (RAID)
Striped and spanned volumes
Automatic system recovery

Supporting Applications
Supporting 32-bit Windows applications
Supporting DOS-based applications
Supporting 16-bit Windows applications
Managing application priority

TCP/IP Services: DHCP
Configuring TCP/IP automatically with DHCP
Managing the DHCP server

TCP/IP Services: WINS
NetBIOS name resolution with WINS
Managing the DNS server

TCP/IP Services: DNS
Host name resolution with DNS
Configuring the DNS environment
Managing the DNS server

Creating a Forest of Active Directory Domain Trees
Creating a forest of Active Directory domains
Integrating DNS with the Active Directory
Examining the structure of the Active Directory

Using Group Policies to Manage Client Work Environments
Managing security settings with Group Policies
Managing user interface settings
Managing group policies

Using Group Policies to Manage Application and Scripts
Deploying applications
Manaing deployed applications
Other group policy settings

Other Client Support Issues
Managing Windows 2000 network clients

Inter-Operating With Novell NetWare
Using the NWLink protocol
Using the CSNW and GSNW
Using the NetWare resources
Using NetWare gateway

Dial-Up Networking (DUN)
Overview of Dial-Up Networking
Installing the DUN server
Configuring protocols on the DUN server
Configuring the DUN client

Virtual Private Networking and Remote Access Security
DUN security
Virtual Private Networking
Using Remote Access policies and profiles

Automating Installation
Automating installation

Enter your email address to register for our newsletter: