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Communication Skills
Maximising Customer Satisfaction in a Technical Environment
Handling Difficult Situations
Appraisal Skills
Assertiveness
Career / Life Planning
Creating Rapport
Interpersonal Skills
Introduction to Management
Leadership Skills Programme
Managing Global Teams
People Skills
Problem Solving
Stress Management
Supervisory Skills
The Dynamics of Team Leadership
Training the Trainers
Team Development Workshop
Programme in Customer Care
Programme in Telephone Sales
Presentation Skills
Time Management
Facilitation Skills
Internal Consultancy Skills
The Managers Role in Customer Service Excellence
Managing People in a Project Environment
Report Writing for IT Professionals
Train the IT Trainer
Customer Care via Email

Management & Personal Development

So what is Management & Personal Development Training?

By investing time and money improving your organisation's Leadership and Management skills, business leaders are starting to witness improvements within their organisation. We work across all areas of the management spectrum - and seek to improve skills such as communication, negotiation, meeting effectiveness, telephone and email conversations amongst your team. 

Why are we experts in Management & Personal Development Training? 

Our courses use Case Studies throughout the sessions in order to bring the topic to life.  This approach, combined with plenty of practical group and individual work keeps attendees focused and engaged throughout the duration of the training.

All of Pentland tutors have hands-on experience in the subject area they are teaching, and are therefore able to pass on hints and tips taken from their years of experience - not something that is covered in a training manual!

Management & Personal Development Training the Pentland Way

- We have standard courses to choose from

- We tailor courses to suit your needs (which doesn't necessarily cost extra)

- We can create courses from scratch

- Training needs analysis tool to identify staff skills-gaps

The Pentland Way puts customers at the heart of our business.

 

Example Tailored Course

This example course outline was developed for TD Waterhouse. 

Download tailored course outline


 

Example Standard Course Outlines

This is a small selection of our most popular course outlines.  Think of them as your starter-for-ten as we tailor each course to the clients individual requirements. 

Communication Skills

This highly practical course enables delegates to learn many different communication techniques. By the end of the training, attendees will have a good understanding of the communication areas that they have a good grasp of, and topics that they wish to go on and improve further.

Download our course outline 


Assertiveness

To enable participants to be more assertive in their communication at work. By the end of the programme, participants will have analysed their current behaviour patterns at work and explored the differences in assertive, aggressive and passive behaviour.

Download our course outline 


Presentation Skills

At the end of the course participants will be able to: Plan and prepare a presentation; Be aware of their non-verbal communication; Practice the skills of a presentation; Improve their personal image.

Download our course outline 


Time Management

At the end of the course participants will gain: Awareness of how much of the working day is currently wasted; Expertise in dealing with interruptions; An understanding of how tasks can be better organised, delegated or eradicated; Proficiency in setting goals and attaining them.

Download our course outline 


Leadership Skills Programme

To examine key leadership skills and recognise the latent leadership potential within each person.

Download our course outline 


Introduction to Management

To provide new managers with an opportunity to review and improve their major management competencies

Download our course outline